Our Vaccine Policy follows the schedule outlined by the American Academy of Pediatrics.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology.  Completion of the intake forms you receive via text and email before your appointment (Phreesia) will expedite your checkin process. You are encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due. 

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

We will try to accommodate walk-in appointments  when scheduling permits (i.e. if the schedule is full when you walk-in, we will not be able to schedule you. We are not an urgent care clinic or emergency room).  If we are able to accommodate,  walk-in appointments are seen in the first available sick visit appointment slot and will not be called back before a scheduled visit.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?®" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

If you do not have insurance, we will be happy to provide a Good Faith Estimate for the reason you are requesting an appointment. You will need to pay this estimate before your appointment

Please read our Financial Policy for more information regarding insurance.

Insurance copays are expected to be paid at the time of service. Additionally, if you have a high-deductible HSA plan and your insurance verification indicates that you have not met your deductible for the year, we will request  $100 to cover your expected responsibility for sick visits (this does not apply to well visits). If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back. If our  triage nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line. Well visits may be scheduled up to 3 months in advance. You will receive an automated reminder 3 months ahead of when your child is due for their next well visit. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 10 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. . We request 24 hours notice for cancellation of appointments and this notice should be made directly to the office and not to our answering service. If appointments are cancelled after this 24 hour window or if you do not show for your appointment, you will be charged a $40 no show fee which is not billable to your insurance. 

In the instance that your child will need to be admitted to the hospital, we are affiliated with: 

Children's Healthcare of Atlanta at Scottish Rite

1001 Johnson Ferry Road NE

Atlanta, GA 30342

404-785-KIDS (5437)